|
|
Operations Details
|
Should You Have an Engineering Request:
Please call the following phone numbers:
Bank of America Associates ONLY: (800) 698-4400 (Corporate Workplace Help Line)
Non-Bank Tenants: (704) 331-9358 (Tenant Services Request Line)
Engineering Department Hours of Operation:
Maintenance Engineers are present in the building 24 hours a day, 7 days a week, 365 days a year.
Response Time:
All Engineering requests are given a priority code and responded to within that time period. This can range from an immediate response for flooding, safety issues or power outages to a 24 hour response for less urgent matters, such as getting quotes from subcontractors.
Above Standard After-Hours Lighting:
If you would like after-hours lighting, please call the building automation system at (704) 377-0340. For more information, please contact your respective floor(s) TRC (Tenant Representative Committee) member or call the Tenant Services Request Line at (704) 331-9358.
Although building standard operating hours vary per tenant lease agreement, most standard operating hours are from 7:00 a.m. to 7:00 p.m. Monday through Friday, and 8:00 a.m. to 2:00 p.m. on Saturday. Any requests for lighting outside of these hours is free of charge.
Bank associates may have these services pre-programmed by calling the Corporate Workplace Help Line at (800) 698-4400 in advance. Non-bank associates may also have this pre-programmed by calling the Lincoln Harris Tenant Services Request Line at (704) 331-9358.
Above Standard After-Hours Heat/Air Conditioning:
If you would like after-hours heat/air conditioning, please call the Security Console at (704) 386-2353 and provide the following information to the Security Officer:
- Your Full Name
- Company Name
- Office Phone Number
- Office Floor Location
- Timeframe for heat/air conditioning to start and stop
- Bank of America associates need to provide their FRC #
Although building standard operating hours vary per tenant lease agreement, most standard operating hours are from 7:00 a.m. to 7:00 p.m. Monday through Friday, and 8:00 a.m. to 2:00 p.m. on Saturday. Any requests for heat/air conditioning outside of these hours will be billed to your company at a rate in accordance with the lease agreements, therefore, only employees who have been previously approved by their company are able to request after-hours heat/air conditioning. If your name is not on the list, every effort will be made to contact your company's designated tenant contact.
Requests for after-hours heat/air conditioning can be made up to one week in advance by calling the following numbers: Bank associates may have any of these services pre-programmed by calling the Corporate Workplace Helpline (800) 698-4400. Non-bank associates may also have this pre-programmed by calling the Tenant Services Request Line at (704) 331-9358.
Contractor and Vendor Identification:
All contractors and vendors in the building are required to register with the Dockmaster at (704) 386-2458 during normal business hours or with the Security Console after hours and are assigned an ID badge which is to be worn at all times. If a contractor or vendor is not wearing this badge, please contact the Security Console at (704) 386-2353.
Engineering Contact Names:
If you have any Engineering questions or comments, please feel free to contact the following Engineering personnel:
Dragan Nesic, Chief Engineer 704-714-7679
Brad Milton, Assistant Chief Engineer 704-714-7674
Trent Frasier, Lead Engineer 704-333-8558
Ned Byrd, Lead Engineer 704-333-8558
Teresa Galvin, Tenant Services Coordinator 704-331-9358
|
|
|
|
|
|
|