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Operations Details

Should You Have an Engineering Request:

Please call the following phone numbers:

Bank of America Associates ONLY:               (800) 698-4400  (Corporate Workplace Help Line)

Non-Bank Tenants:                                     (704) 331-9358  (Tenant Services Request Line)

Engineering Department Hours of Operation:

Maintenance Engineers are present in the building 24 hours a day, 7 days a week, 365 days a year.

Response Time:

All Engineering requests are given a priority code and responded to within that time period.  This can range from an immediate response for flooding, safety issues or power outages to a 24 hour response for less urgent matters, such as getting quotes from subcontractors. 

Above Standard After-Hours Lighting:

If you would like after-hours lighting, please click on the link on the left-hand sidebar that reads HVAC & Lights to take you to the ACS (After-hours Control System).  If you are not set up in teh ACS, please contact your respective floor(s) TRC (Tenant Representative Committee) member or call the Lincoln Harris Property Management Office at (704) 331-0917 to get set up for your floor.  There is also a PowerPoint presentation with details on using the ACS that Property Management can provide for your use.

Although building standard operating hours vary per tenant lease agreement, most standard operating hours are from 7:00 a.m. to 7:00 p.m. Monday through Friday, and 8:00 a.m. to 2:00 p.m. on Saturday.  Any requests for lighting outside of these hours is free of charge.  Any requests for heat/air conditioning outside of these hours will be billed to your company at a rate in accordance with the lease agreements, therefore, only employees who have been previously setup in the ACS are able to request after-hours heat/air conditioning.  If your name is not on the ACS list, it must be added prior to a request being placed.

If you have any issues accessing the ACS, please call the Security Console at (704) 386-2353 and be prepared to provide the Security Officer with the following information:
  • Your Full Name,
  • Company Name,
  • Office Phone Number,
  • Office Floor Location,
  • Timeframe for heat/air conditioning to start and stop,
  • Bank of America associates need to provide their FRC # 
Contractor and Vendor Identification:

All contractors and vendors in the building are required to register with the Dockmaster at (704) 386-2458 during normal business hours or with the Security Console after hours and are assigned an ID badge which is to be worn at all times.  If a contractor or vendor is not wearing this badge, please contact the Security Console at (704) 386-2353.

Engineering Contact Names:

If you have any Engineering questions or comments, please feel free to contact the following Engineering personnel: 

Dragan Nesic, Chief Engineer                             (704) 714-7679

Brad Milton, Assistant Chief Engineer                  (704) 714-7674

Trent Frasier, Lead Engineer                              (704) 333-8558

Ned Byrd, Lead Engineer                                    (704) 333-8558

Teresa Galvin, Tenant Services Coordinator         (704) 331-9358